One subscription keeps your platform access active, and one refresh — whenever you want a new analysis — re-examines your reviews, sorted by theme: every cause comes with a ready-to-use action plan, rated by impact and implementation cost. Need to dig deeper on a specific topic? Add a targeted Field Immersion.
Lean management rests on a simple principle: measure before you act, focus effort on the causes with the biggest weight, cut out the noise that dilutes attention, and iterate in short cycles rather than tackling everything at once. These are quality tools proven for decades in industry — we apply them systematically to customer feedback in hospitality and dining, a sector that still under-uses them.
Your Pareto ranks the causes of dissatisfaction from most to least frequent (the bars) and accumulates their weight (the gold line). That is the 80/20 rule: here, 3 of 15 causes — 20% of them — concentrate 80% of negative reviews. By tackling them first, you act on what matters without spreading yourself thin.
Illustrative example. See a real case (actual data) on our Case Studies page.
Click on a bar of the Pareto: the platform immediately opens the action plan for that cause, with concrete actions ranked by impact and by cost to implement. You mark those that are done and, at the next refresh, you measure their real effect on your reviews. Example below, taken from the real Hotel Tatin case: front-of-house service, the top cause of its negative reviews.
Service still a friction point despite these actions? Zoom in on it with a Field Immersion: a trained evaluator experiences the service as a guest and enriches your action plan with what reviews don't say, report delivered the next day.
Illustrative, static example. See the full interactive dashboard on our Case Studies page.
Explore a real case, or let us show you what the analysis would look like for your property.
Your dashboard stays active all year round. Whenever you want, request a refresh: 100% of your reviews re-examined, Pareto and action plans recalculated — count on a refresh roughly every 6 months to keep an accurate picture of your online reputation.
The subscription gives you access; each refresh recalculates your analysis from your most recent reviews. You only pay for a refresh when you request one — at roughly one every 6 months, budget around $550 a year all-in.
Zoom in on any Pareto head with a Field Immersion. The action plan generated by the platform already addresses the symptom flagged by your reviews. To get to the root cause of a specific topic, trigger a targeted Field Immersion on that Pareto head directly from your dashboard: a trained evaluator experiences the service under real conditions and enriches your action plan with what no review tells you. $490, only when you need it.