We connect your Google, TripAdvisor and Booking reviews, then apply a rigorous analysis method — inspired by Lean — to continuously isolate the few root causes behind most of your negative reviews, each with a ready-to-use action plan.
of consumers read online reviews "always" or "regularly" before choosing a local business.
Source: BrightLocal, Local Consumer Review Survey 2024
of unhappy customers never complain directly to the business — they say it elsewhere: online, or by never coming back.
Source: TARP (Technical Assistance Research Programs), study for the U.S. Office of Consumer Affairs
is what a restaurant with $1M in annual revenue can expect to gain by improving its online rating by one star.
Source: Michael Luca (Harvard Business School), "Reviews, Reputation, and Revenue: The Case of Yelp.com" — estimated 5-9% revenue gain per star
Across most establishments we monitor, a handful of causes explains the vast majority of negative reviews. The rest just dilutes your attention on marginal irritants. Our platform isolates that core continuously — it doesn't leave you digging through dozens of reviews one by one.
Illustrative example. See a real case (actual data) on our case study page.
Tell us about your establishment; we'll get back to you within 48h to get your first reviews connected.